event
2025 ACAP Member Engagement and Retention Virtual Vendor Showcase
April 28, 2025 - May 16, 2025
TurboTax for Medicaid and Government CoverageDate: Tuesday, April 29, 2025 Register Now!Learn more about Fortuna Health’s Products and Services Millions of eligible people lose Medicaid each year due to confusing rules, missed mail, and fragmented county processes – causing costly churn for health plans. Fortuna Health is a TurboTax-style digital experience that simplifies Medicaid and government coverage, from enrollment to renewal. Our end-to-end solution, powered with live navigators, replaces low-ROI outreach with personalized retention workflows that are multilingual, dynamic, and tailored to each member’s situation. We’ve helped plans achieve 15%+ improvements in monthly renewal rates and grow covered lives. We’ll be walking through a live demo of the platform to show how consumers use Fortuna to renew, driving down churn for plans so they can invest more in care. Showcase Materials: |
Unlocking Better Outcomes: How Health Plans Are Using Supplemental Benefits, Rewards, Food as Medicine & Analytics to Drive Member SuccessDate: Wednesday, April 30, 2025 Register Now!Learn more about NationsBenefits’ Products and Services In an increasingly complex healthcare landscape, health plans are seeking innovative ways to enhance member engagement, improve outcomes, and reduce costs. By leveraging supplemental benefits, food as medicine solutions, rewards and incentives, data analytics, and multi-benefit platforms, plans can drive measurable improvements in member satisfaction, adherence, and health outcomes. This webinar will provide a detailed look into how health plans are achieving these results by integrating multiple benefits under one seamless platform. Learn how to leverage these strategies to maximize per-member savings, enhance program efficiency, and boost member satisfaction—especially through holistic, nutrition-focused approaches that support members’ overall well-being. Learning Points: • Streamlining Benefits Through Technology: Integrating multiple benefits—including nutrition-based solutions—on a single purse card drives efficiency and enhances member experience. • Driving Member Engagement with Rewards & Incentives: Using data-driven rewards programs to influence behavior, encourage healthy eating, and improve adherence. • Harnessing Data Analytics for Better Decision-Making: Empowering health plans to tailor benefits, enhance outcomes, and reduce costs by identifying nutrition needs and gaps. • Improving Member Outcomes Through Personalization: Personalizing benefits, including tailored meal plans and nutrition counseling, combined with targeted incentives, are delivering meaningful results. • Strategies for Per-Member Cost Savings: Maximizing ROI through an integrated benefits platform that includes food as medicine and supplemental benefits. Showcase Materials: |
Hidden Conditions: The Members Who Cost 2x Plan SpendDate: Thursday, May 1, 2025 Register Now!Learn more about Freespira’s Products and Services Did you know that a small proportion of your members with specific behavioral health conditions are contributing to excess costs? A recent claims review of a Health Plan’s membership revealed that 8% of members were diagnosed with PTSD or panic disorder. This diagnosed group of members drives up costs significantly higher than the other ~90% of members. In fact, in a recent review of claims, the 8% diagnosed members’ average cost was 2 times the cost of the health plans remaining membership. Join Joe Lucas, Independent Actuary; Mark Rakowski, President, Chorus Community Health Plans; Joe Perekupka, CEO, Freespira; and Malika Closson, Double-Board Certified Adult, Child and Adolescent Psychiatrist and Consulting Psychiatrist, Freespira, as they discuss why this member group is so often overlooked, and yet so costly to plans. Showcase Materials: |
Scaling the Power of Human Connection: Leveraging virtual care coordination services for disengaged high-risk populationsDate: Friday, May 2, 2025 Register Now!Learn more about Pyx Health’s Products and Services At a recent summit of health industry executives and policymakers, new CMS Administrator Dr. Mehmet Oz observed, “There are 2 predictors to poor health outcomes in dual needs members. First: They don’t have a human. And second: They don’t have a connection to the healthcare system.” Pyx Health solves both these challenges and more. Learn how they leverage the power of human connection, paired with empathetic technology, to drive engagement and experience for members at scale. The result? Improved quality outcomes and reduction in total cost of care. Showcase Materials: |
Enhancing Member Engagement & Retention Through Digital TransformationDate: Monday, May 5, 2025 Register Now!Learn more about AArete’s Products and Services In today’s competitive healthcare landscape, member engagement and retention are critical to a health plan’s success. AArete will be discussing strategies that health plans can leverage to improve member experience, increase engagement and satisfaction, and reduce voluntary disenrollment. Topics will include: • Leveraging data and predictive analytics to identify members that are at-risk of disenrollment • Delivering personalized, omnichannel engagement experiences to drive member satisfaction • Implementing a unified engagement platform to provide a 360-degree view of the member • Utilizing technology and automation to streamline member interactions Showcase Materials: |
Connecting Affordability and Engagement: A Practical Guide to Paytient HPAs for ACA LeadersDate: Monday, May 12, 2025 Register Now!Learn more about Paytient’s Products and Services Are high ACA plan deductibles leading to delayed care, poorer health outcomes, and hindering long-term member retention? Join us to discover how Paytient’s Health Payment Account (HPA) solution empowers members to proactively manage their healthcare expenses and breaks down financial barriers to timely care. Learn how offering an embedded HPA not only makes healthcare more affordable but also fosters a shift towards proactive wellness, increased member satisfaction, and ultimately strengthened member loyalty and retention across plan years. Don’t miss this opportunity to explore how this simple addition can lead to a more engaged and committed ACA membership. Showcase Materials: |
HealthEdge Care Solutions: Transforming Care Management and Member EngagementDate: Tuesday, May 13, 2025 Register Now!Learn more about HealthEdge’s Products and Services Join us to explore how HealthEdge’s GuidingCare and Wellframe solutions are transforming member engagement for ACAP health plans. Learn how our integrated tools utilize omnichannel communication, digital assessments, personalized care programs, and real-time insights to support health equity, enhance member engagement, extend care team reach, and deliver meaningful health outcomes. Discover actionable strategies to provide seamless, scalable member experiences while promoting health equity and operational efficiency. Showcase Materials: |
Reach members anywhere and at anytime with no app or portalDate: Wednesday, May 14, 2025 Register Now!Learn more about ME+U Care’s Products and Services Me+U combines human connection with technology to improve lives and streamline healthcare communications among health plans, members, providers, and family caregivers. Join us for an overview and quick demo of Me+U Care Platform, discuss valuable client use cases and share some of the great results we are seeing. Showcase Materials: |
Insights to Action: How Mountain Health CO-OP Uses AI for Effective Enrollment, Retention and EngagementDate: Thursday, May 15, 2025 Register Now!Learn more about Siftwell’s Products and Services Running a community health plan effectively is not just about having high performing population health, Quality, operations, risk adjustment, and marketing teams working well – it’s about taking highly impactful action at the intersection of all these functions. It’s also about taking decisive action that puts the member at the center. Join this showcase featuring Trey Sutten, CEO & Co-founder of Siftwell, Renee Malone, Head of Customer Success of Siftwell, Dana Friede, Marketing Manager of Mountain Health CO-OP and Shawn Nicholls, expert marketing consultant to the CO-OP, to see how Siftwell drives results across the complete member journey. Siftwell’s comprehensive approach connects enrollment, retention, and engagement strategies to foster a deeper, longer relationship with members. Hear how their partnership with the CO-OP led to a 25% enrollment lift in target growth regions (30x ROI), and how other efforts have also driven plan renewal among high-likelihood-to-churn members and increased post-renewal preventive service utilization. Our expert panel will walk through their comprehensive approach, including: * How they leveraged predictive analytics to identify high-value growth opportunities in specific ZIP codes * Their method for combining clinical data, demographic profiles, and behavioral patterns to target the right potential members at the right time * The end-to-end process of the marketing campaign lifecycle, from strategic planning to tactical execution, showcasing how Siftwell amplified results by leveraging Synesthesia Marketing’s expertise and MHC’s internal team capabilities * How these efforts related to other strategies to reduce voluntary disenrollment and increase engagement with preventive care and other services. Siftwell’s model is NOT about adding to what you already have – it’s about removing guesswork and ensuring every dollar spent is tied to measurable impact. Showcase Materials: |
Building Lifelong Loyalty: Creating One Member Experience Across Lines of BusinessDate: Friday May 16, 2025 Register Now!Learn more about Softheon’s Products and Services Members shouldn’t have to start over every time their coverage changes. Whether transitioning from the ACA Marketplace to Medicare, or between individual and group coverage, life changes are inevitable—but losing a member doesn’t have to be. This session will explore how a unified member experience – starting from the very first shopping interaction – can reduce churn, simplify re-enrollment, and drive long-term engagement. We’ll discuss the strategic value of making it easy for members to stay with your plan through life’s transitions, the operational challenges to achieving this, and how the right technology can support both retention and improved health outcomes. Showcase Materials: |