job

Member Retention and Growth Analyst

Interested parties can apply by:

 

Job Summary

The Member Retention and Growth Analyst is responsible for establishing processes and operational practices to encourage enrollment and retention within CountyCare for Medicaid and Medicare members.  This position is critical to analyzing and leveraging data to track and membership for all health plan services within CountyCare.  This position will work closely with the Senior Enrollment Manager and senior leadership on devising and implementing strategies to retain and grow membership.

 

Typical Duties

  • Analyzes data to track and monitor membership growth and retention.
  • Works with the Member Enrollment, Retention, and Growth department within operations to devise actionable plans.
  • Performs market assessments on membership and monitor membership changes within the Medicaid and Medicare lines of business.
  • Reports on results and reports to personalize outreach based on population, geography, and other identified priorities.
  • Optimizes existing and conceive new marketing campaigns using targeted text messaging, emails, and other relevant contact channels to activate, engage, and retain membership.
  • Identifies and reports to senior leadership risks and areas of loss and opportunities and work cohesively to develop action plans.
  • Performs all other duties as assigned.

  

Minimum Qualifications

  • Bachelor’s degree from accredited college or university is required (Must provide official transcripts at the time of interview)
  • Three (3) years of total experience in a health care or government, environment is required
  • Two (2) years or more experience related to Medicaid and/or Medicare eligibility policy, membership analysis, and growth strategies is required
  • Experience with planning and quality improvement practices in business operational areas is required
  • Experience in anticipating and identifying issues and developing and/or implementing creative solutions related to complex administrative processes is required
  • Intermediate proficiency with Microsoft Office (Word, Excel, Access, PowerPoint, etc.) is required (MS Office testing will be administered, 70% minimum proficiency rate is required)

 

Preferred Qualifications

  • Experience with member services and or patient satisfaction quality and process improvement projects is preferred
  • Formal training in quality and improvement methods is preferred

Knowledge, Skills, Abilities and Other Characteristics

  • Knowledge working with HFS and OHS
  • Proficiency with Microsoft Office (Word, Excel, Access, PowerPoint, etc.)
  • Strong interpersonal skills necessary for establishing and continuing contractor relations.
  • Strong verbal and written communication skills.
  • Strong project management skills

VETERAN PREFERENCE

PLEASE READ

 

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

 

To take advantage of this preference a Veteran must:

  • Meet the minimum qualifications for the position.
  • Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
  • Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.  Please note:  If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.  Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status.  Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

 

If items are not attached, you will not be eligible for Veteran Preference

 

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW

 

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION 

BENEFITS PACKAGE

  • Medical, Dental, and Vision Coverage
  • Basic Term Life Insurance
  • Pension Plan
  • Deferred Compensation Program
  • Paid Holidays, Vacation, and Sick Time
  • You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
  • 100% Tuition Reimbursement for nursing-related programs

 

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

 

*Degrees awarded outside the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

 

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

 

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

 

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

 

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